Refund policy

Return & Refund Policy

Non-Personalized Items
You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and include all parts.

Please contact us through the Contact page at elamprints.com with your order number before sending a return. We will provide return instructions. Customers are responsible for return shipping on change-of-mind returns.

Personalized & Custom Items
Items customized with names, numbers, logos, or other personalization are final sale and cannot be returned for a change of mind. This does not apply to items that arrive damaged, defective, or incorrectly made by us.

Damaged or Incorrect Orders
Please contact us promptly with your order number and photos of the issue. We will work with you to arrange a replacement or refund, as appropriate. We will cover any required return shipping for damaged, defective, or incorrectly supplied items.

Refunds
Once we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are not refundable for change-of-mind returns. No restocking fee applies.

Your Rights
This policy does not limit any rights you may have under applicable consumer laws.